Refunds & Returns policy

Returns


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Products described as “made to order”
  • Mattresses, bedding and pillows
  • Personalised items
  • Orders for commercial or non-domestic use
  • Gift cards
  • Downloadable software products
  • eBooks and Digital products
  • Some health and personal care items
  • All forms of clearance / sale stock (ex-warehouse, showroom, floor stock etc.)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  • Books with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

 

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund generally takes up to 3 working days to process and we will notify you once the refund has been processed. However, please allow an additional 5 working days for your financial institution to process it.

A refund or replacement will not be provided if products are being mis-used, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

Please note to receive a refund, the product should be returns in perfect condition and unused. Refunds for any products claiming a refund, with perfume smells or foundations, etc will not be processed.


Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the " Contact Us" page.


Sale items (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please read all sections of this page for full details on shipping returns, refunds, exchanges, change of mind, etc.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Change of Mind Policy

 We do offer a 14-days Change of Mind Policy.

  • We only accept change of mind within 14 daysafter the item is delivered
  • Please send an email including pictures or video of the condition of the product received and an explanation of why you would like to return the product.
  • For COM product has to be in original packaging.
  • We will notify as to where we require the product to be returned to. Please do not return the product to us without our prior consultation – credit will not be given in this case.
  • Please note as Lyndaz.com deals with few different manufacturers / suppliers, some of them do not offer refunds for change of mind returns. In these instances, we will only be able to provider you with a store credit voucher from the same manufacturer/ supplier’s products in an amount equal to the price you paid for the product, less all shipping costs.
  • Store credit voucher codes will be valid for one (1) year from the date of issue. 
  • If you purchase an item with promotional shipping (discounted or free shipping) and you return it because you change your mind, we will deduct the actual shipping costs from your store credit voucher. Both the cost of shipping the item to you and the cost of the return shipping to the warehouse will be deducted. 
  • We will not accept returns delivered in person to any of our manufactures, showrooms, depots, offices or warehouse facilities. 

With the manufactures products that do offer refunds and not store credit only, the below follow…

  • If we require the product to be returned to us, you will be provided a return post label. We will not refund postage if customers do not use our return label.
  • If return label is provided to you, we will refund the total order amount MINUSinitial postage, return postage (if assessed as returnable and we are unable to provide a return label only) and a restocking fee of 20%
  • If return label NOT provided to you, we will refund the total order amount MINUSinitial postage and restocking fee of 20%
  • If customers change their mind before the item is received and require the action of RTS (Return to Sender), we will refund the total order amount MINUSinitial postage and restocking fee of 20%

If you change your mind about your purchase, please contact us first to know if the product will be getting a refund or a store credit.

 

Damaged in transit 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.


Once products leave for shipping from our manufactures/ suppliers, they are out of our control and at times unfortunately, items are occasionally damaged in transit. 

If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved. 

If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, within 3 business days of receiving your delivery. 

The type of solution we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For instance, we may arrange to: 

  • Suggest a self-repair (with an offer of compensation to you)
  • Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
  • Offer a partial or full store credit voucher or refund
  • Replace the product (subject to availability)
  • Arrange for the product to be returned to us or our supplier
  • If we require you to return the product to us, we will pay the cost of the return if we are unable to provide you a return / return label.

Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval if this happens, we will not be able to process the same.